Restitution in the MarketplaceSample

Part IV

While acknowledging fault and offering an explanation are important elements of making amends, it is also important to take action. The third factor of a compelling apology is an offer to repair the damage, or what the Bible calls restitution.

Years ago, my wife, Kathy, was involved in a multi-level marketing business. She had a transaction that didn’t go well. She needed to make it right, but she knew that just reimbursing for the product in question wasn’t going to mend the relationship.

I pointed her towards Numbers 5:7 that says, “He shall make restitution in full for his wrong and add to it one-fifth of it, and give it to him whom he has wronged.”

If you’ve wronged a customer, full restitution, including something extra, may be the best way to make amends.