Obtener la appRestitution in the MarketplaceMuestra
Part IV
While acknowledging fault and offering an explanation are important elements of making amends, it is also important to take action. The third factor of a compelling apology is an offer to repair the damage, or what the Bible calls restitution.
Years ago, my wife, Kathy, was involved in a multi-level marketing business. She had a transaction that didn’t go well. She needed to make it right, but she knew that just reimbursing for the product in question wasn’t going to mend the relationship.
I pointed her towards Numbers 5:7 that says, “He shall make restitution in full for his wrong and add to it one-fifth of it, and give it to him whom he has wronged.”
If you’ve wronged a customer, full restitution, including something extra, may be the best way to make amends.
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“The customer is always right” is a common expression used in the business world. Still, business men and women sometimes find themselves in a position of wrongdoing, often finding it hard to know how to make things right. In the coming days, we will walk through the three most critical elements of a compelling apology and give practical wisdom on practicing restitution in the marketplace.
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