Chick-fil-A On Work And CallingExemplo

Chick-fil-A on Work and Calling

Few things bring me more happiness than a Spicy Chicken Sandwich, perfectly golden-brown waffle fries, and a Diet Coke from Chick-fil-A. To say I’m Chick-fil-A obsessed is a bit of an understatement. But it’s not just fried chicken, Icedreams, and Chick-fil-A sauce that I love. It’s the company itself, built steadily over decades by men and women who love Jesus Christ and exercise their love for Him and others through their work.

For my book, Called to Create, I interviewed and researched 40+ Christian entrepreneurs and creatives, trying to understand what it looks like to live out God’s call to engage culture through the workplace. In my research, Chick-fil-A came up time and time again as one of the best examples of what it looks like to integrate the gospel holistically into an organization. While Chick-fil-A is most well-known for their more public acts of faith (being closed on Sundays, their stance on same-sex marriage, etc.), a closer look at the business reveals the founder’s faith exercised in many other ways throughout the business, shaping nearly every interaction we have with this beloved brand. 

So, what sets Chick-fil-A apart? I believe Chick-fil-A stands out because their management views the company as a vehicle for glorifying God and serving others, rather than hoarding glory for themselves. As the company’s founder, Truett Cathy, was approaching his eightieth birthday, his children, all of whom were involved in the operations of Chick-fil-A at the time, invited their mother and father to meet them for dinner at Chick-fil-A’s headquarters. There, the children presented their parents with a covenant to continue to operate the company in a way their earthly and heavenly fathers would be proud. The covenant read, “We will be faithful to Christ’s lordship in our lives. As committed Christians we will live a life of selfless devotion to His calling in our lives . . . We will be faithful to carry on our family and corporate heritage . . . we commit to operating Chick-fil-A restaurants with standards of excellence in our products, service, and cleanliness.”

Truett Cathy and his heirs understood something that I think many in the Church overlook today: If our work is to be a calling, God must call us to it, and we must work for His agenda, rather than our own. In the case of Chick-fil-A, viewing their work as a calling from God shapes almost everything about the enterprise, including three topics we will examine closer over the next three days: committing to excellence in everything, leveraging the workplace to make disciples of Jesus Christ, and embracing the tension between trusting in God and “hustling” in order to find true rest.