Get the appRestitution in the MarketplaceSample
Part II
According to a 2016 Association of Psychological Science article, when customers are wronged, there are three critical elements in an apology. The first element in our series is acknowledging personal responsibility.
Years ago, I filled my car at a gas station. One block later my car sputtered and died!
When I realized I had been sold bad gasoline, I was ready for a battle. The manager, however, defused my anger when he calmly said, “I am so sorry! We discovered water in the tank and we will pay for you to have your engine replaced.”
Proverbs 28:13 teaches, “He who conceals his transgressions will not prosper, but he who confesses and forsakes them will find compassion.”
If you’ve made a mistake, take responsibility. It may salvage a customer relationship.
Scripture
About this Plan
“The customer is always right” is a common expression used in the business world. Still, business men and women sometimes find themselves in a position of wrongdoing, often finding it hard to know how to make things right. In the coming days, we will walk through the three most critical elements of a compelling apology and give practical wisdom on practicing restitution in the marketplace.
More
We would like to thank Unconventional Business Network for providing this plan. For more information, please visit: https://unconventionalbusiness.org
Related Plans
Freedom in Forgiveness: Discover the Healing in Letting Go by Sara Brunsvold
We're So Blessed: A Fun 5-Day Family Devotional From CAIN
Allowing Our Children to Grow and Go: A 3-Day Parenting Plan
Chosen and Complete: Embracing God's Plan Beyond Marriage
TheLionWithin.Us: 3 Questions to Unlock Deeper Insights in God’s Word
Lent: The Journey of Letting Go
Spiritual Beings
The Armor of God: Well Used Against Injury
Living for Christ at Home: An Encouragement for Teens
