下載應用程序Restitution in the Marketplace預覽
Part III
Yesterday we talked about the importance of acknowledging responsibility when making amends with a customer. The second element of a compelling apology is an explanation why the problem occurred.
Kathy and I went to a new restaurant. The tables were covered in dishes and no one seated us. We considered leaving when the owner came over and apologized.
He said, “One of our employees asked if he could go to church. I underestimated how much help we would need and said, “Yes.”
Due to his candor, instead of leaving, Kathy and I pitched in and helped.
Psalm 32:5 says, “I acknowledged my sin to You, and my iniquity I did not hide...”
Unless your customer understands why your mistake happened, they may fear a reoccurrence. Acknowledge your mistakes.
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“The customer is always right” is a common expression used in the business world. Still, business men and women sometimes find themselves in a position of wrongdoing, often finding it hard to know how to make things right. In the coming days, we will walk through the three most critical elements of a compelling apology and give practical wisdom on practicing restitution in the marketplace.
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