下載應用程序Restitution in the Marketplace預覽
Part IV
While acknowledging fault and offering an explanation are important elements of making amends, it is also important to take action. The third factor of a compelling apology is an offer to repair the damage, or what the Bible calls restitution.
Years ago, my wife, Kathy, was involved in a multi-level marketing business. She had a transaction that didn’t go well. She needed to make it right, but she knew that just reimbursing for the product in question wasn’t going to mend the relationship.
I pointed her towards Numbers 5:7 that says, “He shall make restitution in full for his wrong and add to it one-fifth of it, and give it to him whom he has wronged.”
If you’ve wronged a customer, full restitution, including something extra, may be the best way to make amends.
關於此計劃
“The customer is always right” is a common expression used in the business world. Still, business men and women sometimes find themselves in a position of wrongdoing, often finding it hard to know how to make things right. In the coming days, we will walk through the three most critical elements of a compelling apology and give practical wisdom on practicing restitution in the marketplace.
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